Welcome to SeAira J's FAQs.
Here, we've gathered answers to common queries about our experiences.
If you need more information, our team is always ready to assist!
Q: Do you really live in Tulum?
Yes. I relocated in December 2021 after a solo trip that was only supposed to last a week. It turned into three, after I quit my 9-to-5 mid-trip. I lost my phone in week two, and something about that freedom made me ask, "why can't I live this every day?" So I did. By week three I'd found my apartment. Everything since has been history in the making, and you're part of it now.
Q: Why Tulum?
Tulum chose me as much as I chose it. The day I found my apartment, the clock on the wall read "Follow your dreams." After 15 years in this industry, moving here was the biggest risk I've taken, and I'm grateful every day that I took it.
Q: What locations do you serve?
Your home, a rented villa, or a destination of your choosing. If you can dream the setting, I can build the experience around it, in Tulum or anywhere in the world.
Q: What if I'm not available at the confirmed service time?
We hold your slot for up to one hour past the confirmed time. If something comes up, reach out as soon as possible so we can work out rescheduling.
Q: Can you accommodate dietary restrictions or special requests?
Always. Share any allergies, restrictions, or preferences when you book, and your menu will be built around them.
Q: How do I book an experience?
Head to Request a Quote, fill out the form, and our team will reach out to finalize your menu and details.